Refund policy
Understanding Our Jewellery
All Ornique products are 18K gold plated on a stainless steel base. "Anti-tarnish" refers to a protective coating that reduces early oxidation and colour fading. It does not mean permanent colour retention. Longevity depends on usage, skin chemistry, exposure to chemicals, and storage. This is not a manufacturing defect.
Return & Exchange Window
Returns can be requested within 3 days of delivery only when you have received a damaged/defective product.
Eligibility
To be eligible for a return/exchange, the product must be:
- Unworn and unused
- In original packaging with all tags intact
- Accompanied by a clear unboxing video recorded at the time of delivery
Unboxing video is mandatory. Returns without it will not be accepted.
What Cannot Be Returned/Exchanged
- Products showing signs of use or wear
- Items without original packaging or tags
- Sale or clearance items
How to Initiate a Return/Exchange
Email us at ornique.style@gmail.com with:
- Your Order ID
- Full Name
- Contact Number
- Reason for return/exchange
- Unboxing video
- In case of a return, Bank account details: share your bank account details (Bank Name, account number, IFSC, account holder name) via email for direct bank transfer
We will respond within 2 business days.
Refunds, in case of a return
Once the returned product is received and quality checked:
- Refunds are processed within 4 to 5 working days of delivery of your returned item to our warehouse.
- Amount is credited to the original payment method within 10 business days of issuing the refund.
- Shipping charges paid at the time of order are non-refundable
- COD orders: share your bank account details (account number, IFSC, account holder name) via email for direct bank transfer
If 10 business days have passed since your refund was approved and you have not received it, write to ornique.style@gmail.com.